At Mycotrix.com, we strive to provide our customers with a seamless and satisfactory experience. To ensure transparency and fairness in our transactions, we have established the following cancellation and refund policy in compliance with the guidelines set forth by the Reserve Bank of India (RBI).

1. Order Cancellation:

Customers may cancel their orders under the following conditions:

• Before Shipment: Orders can be canceled any time before the product is dispatched from our warehouse. Once the shipment process begins, cancellation requests cannot be accommodated.

• Cancellation Request: Customers are required to submit their cancellation requests by contacting our customer support team at hello@mycotrix.com. Please provide your order number and relevant details for a prompt and efficient process.

2. Refund Process:

Refunds will be processed based on the following criteria:

• Before Shipment: If the cancellation request is received before the product is shipped, a full refund will be initiated. The refund amount will be credited to the original payment method within 7-10 business days.

• After Shipment: Unfortunately, we cannot cancel orders once the shipment process has started. 

3. Return and Refund Eligibility:

• Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team within 7 days of receiving the item. We will arrange for a return and, upon verification, process a full refund.

• Incorrect Product Shipped: In the rare event that you receive an incorrect product, please notify us within 7 days. We will arrange for the return and dispatch the correct product immediately or process a refund if desired.

4. Refund Timelines:

Refunds will be processed within 7-10 business days from the date of receiving the cancellation or return request. The actual credit to the customer's account may vary based on the policies of the respective banks or payment gateways.

5. Contact Information:

For any queries or assistance related to cancellations and refunds, please contact our customer support team at hello@mycotrix.com.

Note:

• Mycotrix.com reserves the right to modify or update this cancellation and refund policy without prior notice. Customers are advised to review this policy periodically for any changes.

By placing an order on Mycotrix.com, you acknowledge and agree to abide by the terms and conditions outlined in this cancellation and refund policy.